1. The tomowa Terms of Service (the “Terms”) set forth the basic terms and conditions governing the use of the Japanese conversation application “tomowa” for iOS and Android devices and its related services (collectively, the “Software”) provided by Fenrir Inc. (the “Company”) to customers who install and use the Software (the “Users”) and persons who wish to use the Software.
2. These Terms apply to the Company, Users, and Prospective Users with respect to the use of the Software.
3. Users shall use the Software at their own responsibility after agreeing to these Terms and in accordance with their provisions. If a User uses the Software, the User will be deemed to have agreed to all provisions set forth in these Terms.
4. The Software is provided for Users residing in Japan. If a User uses the Software from outside Japan, the User shall comply with the laws and regulations of the country/region in which the User resides and shall use the Software at the User’s own responsibility.
5. If a User is a minor (under 18 years of age under Japanese law), the User must obtain the consent of a parent or other legal representative for the use of the Software, including in-app purchases. Purchases and other legal acts made without the consent of the legal representative may be rescinded pursuant to the Civil Code. If a minor uses the Software and makes an in-app purchase, the Company will treat such use and purchase as having been made with the consent of the legal representative. Depending on applicable laws and regulations or platform requirements, the Company may restrict the provision of certain functions according to age.
6. Users shall prepare and maintain, at their own cost and responsibility, the equipment, software, and network connection necessary to use the Software, and shall bear all costs associated with connecting to the Software, including communication charges.

For purposes of these Terms, the following terms have the meanings set forth below:

1. “Terms”: The tomowa Terms of Service.
2. “Company”: Fenrir Inc.
3. “Software”: The Japanese conversation application “tomowa” for iOS and Android devices and its related services provided by the Company.
4. “Prospective User”: Any person who wishes to use the Software provided by the Company.
5. “User”: Any customer who installs and uses the Software provided by the Company.
6. “Parties”: Unless otherwise specified, the Company and the User.
7. “Platform Operators”: Apple Inc. and Google LLC.
8. “App Store”: Apple Inc.’s software distribution platform.
9. “Google Play”: Google LLC’s software distribution platform.
10. “Cloud Environment”: The cloud service (Microsoft Azure) used by the Company to provide and operate the Software.
11. “AI Model”: Any machine learning model (including large language models) used in the Software to automatically generate responses to User input.
12. “AI Model Provider”: The cloud service (Microsoft Azure) that provides the AI Model.
13. “Dialogue Function”: The function of the Software by which the AI Model generates responses based on User input.
14. “Voice Input Function”: The function of the Software that converts a User’s speech into text data using speech recognition technology or similar technologies.
15. “Voice Output Function”: The function of the Software that converts text data into speech using speech synthesis technology or similar technologies and plays it back.

1. Prospective Users shall install and use the Software from the App Store or Google Play in accordance with these Terms, the terms and conditions established by the Platform Operators that are prerequisites for the Software, and all other terms and conditions related to the Software.
2. Prospective Users acknowledge and agree in advance that, in order to use certain functions of the Software, it may be necessary to enter into an individual agreement with, or obtain a license from, the Platform Operators that are prerequisites for such functions.
3. The Software incorporates the third-party usage analysis services listed below. Prospective Users agree to the terms of use and privacy policy of such services and acknowledge that such services may collect and analyze information such as the Software usage data and crash reports. Users may opt out at any time by disabling the transmission of such information in the Software’s settings.
1. Google Analytics for Firebase (and Firebase Crashlytics)
4. Users shall not engage in any of the following acts when using the Software, or cause any other person to do so. Such acts are collectively referred to as “Misconduct”:
1. Acts that lead to criminal or illegal conduct, or acts that encourage or solicit such conduct.
2. Providing benefits to or otherwise cooperating with anti-social forces.
3. Entering content that causes the Software to malfunction or is intended to interfere with the Software; entering impersonation content using synthesized voices, mimic voices, or similar means; entering personal information (including the User’s own or any other person’s information); or entering expressions contrary to public order and morals (including, but not limited to, discriminatory, obscene, or violent expressions), or engaging in any other inappropriate voice input.
4. Infringing the rights of the Company or any other person (including, without limitation, intellectual property rights such as copyrights, trademarks, and patents; rights of reputation; privacy rights; and any other rights under applicable laws, regulations, or contracts).
5. Defaming or slandering the Company or any other person, or damaging their reputation or credibility.
6. Intentionally disseminating false information about the Company or any other person.
7. Collecting, disclosing, or providing any other person’s personal information, registration information, usage history information, or similar information without the Company’s permission.
8. Uploading, transmitting, or providing harmful programs such as computer viruses, worms, Trojan horses, or destructive electronic data through the Software.
9. Modifying, disabling, interfering with, or attempting any of the foregoing with respect to the Software or any part thereof.
10. Analyzing, reverse engineering, decompiling, disassembling, or searching for the limitations or vulnerabilities of the Software.
11. Using the Software for purposes different from reasonably anticipated purposes.
12. Assigning or lending the User’s login ID, password, or similar credentials to any other person, or using any other person’s login ID or similar credentials (except where otherwise approved by the Company).
13. Using the Software for high-risk activities that may lead to death, personal injury, or environmental destruction.
14. Interfering with or disrupting the Company’s operation of the Software or the use of the Software by other Users.
15. Assigning, lending, or providing as security all or part of any rights relating to the Software to any other person.
16. Any other acts that the Company deems inappropriate as being equivalent to the foregoing.

If a User becomes aware of any Misconduct, the User shall promptly notify the Company. If a User engages in Misconduct (including where the Company determines there is a risk thereof), the Company may suspend or terminate the User’s access to the Software without prior notice.

1. All intellectual property rights and all other rights related to the Software belong to the Company or to third parties with legitimate authority who have granted licenses to the Company.
2. Users have the right to use the Software in the manner ordinarily contemplated, provided that they agree to and comply with these Terms. Nothing in these Terms transfers to Users or grants to Users any rights related to the Software beyond the scope expressly set forth in these Terms.
3. Users shall not, without the Company’s prior consent and except as expressly permitted by applicable law, reproduce, modify, distribute, publicly transmit, or otherwise use all or part of the Software in any form (including as-is or with modifications).

The Company may modify, suspend, or terminate all or part of the license to use the Software without prior notice to, or consent from, Users if any of the following applies:

1. The Company determines that it is necessary to enhance security or maintain or improve performance.
2. Natural disasters or other force majeure events, or emergency situations occur or are likely to occur.
3. Any licenses to use external systems or other prerequisites required to provide the Software are suspended, terminated, or restricted.
4. Use occurs that may hinder or disrupt the operation of networks or servers used to provide the Software.
5. The Company becomes unable to license the Software to Users.
6. The Company determines, based on reasonable grounds, that it is difficult to continue providing the Software.

1. If either Party possesses the other Party’s Confidential Information or Personal Information (or both), it shall keep such information strictly confidential. Unless it has obtained the other Party’s prior consent, it shall not disclose such information to any person other than its directors, officers, and employees, as well as other internal personnel who are subject to confidentiality obligations, and shall not use such information for any purpose other than purposes of using or licensing the Software, analysis of usage status, or user support. Each Party shall be responsible for any violation of this Article by any person to whom it discloses Confidential Information or Personal Information, even if such disclosure was made with the other Party’s prior consent.
2. Notwithstanding the preceding paragraph, the following information does not constitute Confidential Information:
1. Information that was already publicly known or in the public domain at the time of disclosure.
2. Information that became publicly known or in the public domain after disclosure through no fault of the receiving Party.
3. Information that the receiving Party lawfully possessed prior to disclosure.
4. Information that the receiving Party lawfully obtained after disclosure from a third party without being subject to any confidentiality obligation.
3. In these Terms, “Personal Information” and “Personal Data” mean information as defined in the Act on the Protection of Personal Information.
4. The processing of information provided by Users and other data acquired by the Company in connection with the use of the Software (“User Data”) is governed by the Company’s Privacy Policy. The Company shall use User Data only for the purposes described in the Company’s Privacy Policy, including providing and operating the Software, user authentication, management of learning history and dialogue history, quality improvement, functional enhancement, and other purposes set forth in the Company’s Privacy Policy.
5. The Voice Input Function uses the voice recognition function of the User’s device (OS). The OS voice recognition function may transmit input audio to the OS provider (including, without limitation, Apple Inc. and Google LLC) and process it in accordance with such provider’s privacy policy. The Company does not transmit, collect, or store the audio data itself on the Company’s servers.
6. The Voice Output Function converts into speech only the response text generated by the Dialogue Function or text prepared in advance for the Software.
7. In the Dialogue Function, data input by Users (including content converted into text on the device through voice input) and conversational context information are transmitted to and processed in the Cloud Environment for response generation. The inputs used for such processing and the generated outputs will not be used to retrain or improve the AI Model.
8. Upon expiration or termination of the license to use the Software, or upon request from the other Party, each Party shall promptly return or dispose of the other Party’s Confidential Information and Personal Information or Personal Data in accordance with the other Party’s request. However, anonymized and statistically processed data regarding Users’ usage status is treated as non-restorable data, and this provision does not apply to such data.
9. The Company will not disclose any User’s Personal Information or Personal Data to another User or to any other person, even if such disclosure is requested. As an exception, if the Company receives a request for disclosure from investigative authorities, the Company may provide information necessary for investigations only to the extent it determines that disclosure is appropriate under applicable laws and regulations. This includes, for example, cases where a court-issued search and seizure warrant is obtained, cases where lawful investigative inquiries are made, requests for cooperation based on laws concerning international mutual assistance in criminal matters or criminal mutual assistance treaties with specific countries, or cases where the Company determines that the requirements for necessity in an emergency are satisfied.

Each Party represents and warrants to the other Party, now and in the future, that:

1. It is not, and has not been, any of the following persons or entities (collectively, “Anti-Social Forces”): any organized crime group as defined under the Act on Prevention of Unjust Acts by Organized Crime Group Members, or any related organization or related person; any quasi-organized crime group (i.e., a group equivalent to an organized crime group as identified by the National Police Agency), or any related organization or related person; any corporate extortionist; any group purporting to be a social movement but engaging in extortion; any group purporting to be engaged in political activities but engaging in extortion; or any person or entity equivalent to any of the foregoing, or any member of any of the foregoing.
2. None of its officers (including directors, corporate auditors, executive officers, or any persons equivalent thereto), nor any person who is substantially involved in its management or controls its decisions, is an Anti-Social Force.
3. It does not have dealings or associations with Anti-Social Forces, and it does not use Anti-Social Forces or allow Anti-Social Forces to use its name.
4. It will not, either by itself or through any other person, interfere with the other Party’s business or damage the other Party’s credibility by using violence, threats, deception, or the use of force.

1. The Company makes no warranties to Users regarding the Software or information provided by the Company, including, without limitation, warranties of accuracy, completeness, usefulness, stability, reliability, or timeliness, or any other warranties. The Company is not liable for damages arising from modification, suspension, or termination of the Software, except in cases of the Company’s willful misconduct or gross negligence.
2. The Company may change the content or specifications of the Software or suspend or terminate provision of the Software without prior notice to Users. The Company is not liable for any damages incurred by Users as a result of such measures, except in cases of the Company’s willful misconduct or gross negligence.
3. Users shall use the Software at their own judgment and responsibility.
4. If the Company is liable for damages to a User arising from the Software, the Company’s liability is limited to the User’s actual direct and ordinary damages incurred, except in cases of the Company’s willful misconduct or gross negligence. Except in cases of the Company’s willful misconduct or gross negligence, the Company is not liable for lost profits, indirect damages, special damages (whether foreseeable or not), incidental damages, or consequential damages.
5. If any dispute arises between a User and other Users, telecommunications carriers, or any other person relating to the use of the Software, the User shall resolve any such dispute at the User’s own responsibility and expense, and the Company shall not be liable therefor.
6. The Software provides responses automatically generated by the AI Model. Due to the nature of AI Models, responses may contain errors, incomplete information, uncertain content, or inappropriate or offensive expressions. The Company does not warrant the accuracy, usefulness, legality, or timeliness of generated content. The responses are provided for purposes such as learning, entertainment, or conversation practice and may not be used as advice requiring professional judgment, including medical, legal, tax, investment, or other professional advice.
7. If a User violates these Terms and causes damage to the Company, the Company may claim damages from the User (including settlement costs and reasonable attorneys’ fees).

If either Party is unable to perform its obligations under these Terms due to events beyond its reasonable control, including, without limitation, natural disasters (earthquakes, tsunami, floods, typhoons, volcanic eruptions, epidemics, etc.), social disturbances (war, riots, civil unrest, terrorism, etc.), transportation accidents, labor disputes (strikes, lockouts, boycotts, etc.), amendments to or enactment, repeal, or revision of laws and regulations, orders or dispositions by public authorities, large-scale disasters such as fires, power outages, or other similar events, that Party is not liable to the other Party for non-performance.

1. The Company may amend these Terms at its discretion to the extent not contrary to applicable laws and regulations.
2. Any amendment must be reasonable and appropriate and will take effect after being published in a designated location for a certain period. The Company cannot provide individual notice of amendments to each User. Users are requested to review the latest version of these Terms as appropriate when using the Software.
3. A User’s continued use of the Software after an amendment becomes effective constitutes the User’s agreement to the amended Terms.

These Terms are governed by and construed in accordance with the laws of Japan. Any dispute arising out of or relating to these Terms will be subject to the exclusive jurisdiction, in the first instance of the Osaka District Court or the Osaka Summary Court.

If any matter not provided for in these Terms arises or if any doubt arises regarding the interpretation of these Terms, the Company and the User shall consult with each other in good faith and endeavor to resolve such matter promptly.

These Terms are prepared in English and Japanese. In the event of any discrepancy between the English and Japanese versions of these Terms, the Japanese version shall prevail.